Your appointments are very important to us, and we understand that

sometimes schedules need amending. Our cancellation policy allows

us to notify clients on our waiting list of any availability adequately.

This is also to protect our team from any loss of business.

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All cancellations MUST be received no later than 48hours prior to

arrival date to be considered:

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• If your appointment is cancelled within more than 48 hours

notice and you have paid a deposit, your appointment will be

fully refunded, or you can transfer deposits to your new

appointment.

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• If your appointment is cancelled in 24-48hours notice, there will

be a 50% charge of your total appointment value will be

applied.

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• Any cancellation made in less than 24hours' notice, shall be

charged the full appointment value.

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• Any non-arrivals without notice, will have a total value of

booking applied.

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We appreciate your understanding and cooperation in helping us

maintain our schedule and serve all our clients efficiently.

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Thank you No12 Team x